We offer free 2 day shipping on all US
orders. Overnight shipping is available for $20. Orders shipping to Alabama,
California, New York, South Dakota, Texas or Wisconsin will be charged sales
If you want to change your shipping
address from one country to another, you will need to cancel your order and
place a new order.
Or contact :email@example.com (with your
order number and the shipping address, which you want to replace.
International Taxes and Fees
orders. We offer free express shipping (3-6 days) Upon arrival to the
destination country, the destination country customs department may subject
to duties and taxes bill international orders. The recipient must bear any
additional charges for customs clearance; we have no control over such
charges and cannot predict what they maybe
We are currently offering free shipping
for first orders outside of US. VAT (Value Added Tax) was included on the
total purchase price of the board. For first order only. At your next order,
the taxes will be add on the total purchase price of
All purchases must be returned in their
original condition (unworn with original tags attached) within 30 days for a
full refund, and we promise to make the process as easy as possible.
Unfortunately, the Pacific Palisades location is not able to accept returns
of merchandise purchased online.
domestic orders ship with PREPAID return mailing labels. To ship an item back
to SIMDART, simply pack your item and invoice into the return
envelope/cardboard box and affix the prepaid mailing label. To mail your
package, you can:
the package off at a location that has a daily UPS pick-up
Hong Kong Returns
news - returns from Hong Kong are now FREE! To return an item to SIMDART
on your invoice which item(s) you are returning and the reason for the
your item(s) and invoice into a bag or box (ideally the original delivery
a free pickup with SF-Express
Inform SF Express that the package will be paid for upon receipt to Domestics
Express Group Hong Kong (or select "pay upon receipt" if scheduling
Available in USA, delivery within 1-3
Rest of the world: delivery within 3-7
All over the world: delivery within 2-3
keep in mind that our shipping times should be used as a guide only and are
based on time from dispatch. Simdart cannot take
responsibility for customs clearance delays or failed payment approval,
though we will try to minimize any potential delays.
1) Within 7 calendar days of delivery if
the product has no manufacturing defect, has not been activated and is still
in new or like-new condition.
2). Within 7 calendar days of delivery if
the product has a manufacturing defect.
Be Not Provided In The Flowing Cases
1). The refund was requested beyond 7
calendars days of delivery;
2). Product sent in for refund does not
include all original accessories, attachments and packaging, any item is not
in new or like-new condition, i.e. with cracks, dents or scratches.
3). Legal proof-of-purchase or receipts
are not provided, or are reasonably believed to have been
forged or tampered with.
4). Any product fault or damage has been
caused by unauthorized use or modification of the product, including exposure
to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper
installation or operation.
5). Product labels, serial numbers,
waterproof marks, false proof marks etc. show signs of tampering or
6). Damage was caused to the product by
external factors out of our control, including fire, flood, high winds and
The date of activation exceeds 30 days after the date of delivery.
1). Within 7 calendar days of delivery if
the product has no manufacturing defect and is still in new or like-new
2). Within 15 calendar days of delivery
if the product has sustained substantial damage in transit.
3). Within 15 calendar days of delivery
if the product purchased does not match the original description of the
product in one or more significant respects.
4). Within 15 calendar days of delivery
if the product has a manufacturing defect(s).
Every board comes with a 6-month warranty
against manufacturing defects. We extended this to a 12-month warranty during
our 2nd gen board reservation campaign. Damage caused by extreme impact or
exposure to water is not covered. To arrange service for a board under
warranty, please email us: firstname.lastname@example.org.
1). Local credit card/debit card refunds
can take up to 10 business days to process after the product is received.
International credit card, Visa or MasterCard, refunds can take up to 7 to 14
business days to process.
2). Sender must pay the costs of return
delivery and the costs associated with product testing if the product does
not meet the conditions for a replacement or refund set out above. We will
tell you what these costs are in advance.
We may amend the Refund and Replacement Policy terms from time to time,
including where there is a change of law.